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Our ITIL Foundation Certification course is designed keeping the varied level understanding and technological expertise of our students. We ensure that you get good grasp over the basics and develop a thorough understanding to excel in the final exam.

Course objectives,

The course aims at preparing you as certified ITIL professional and therefore at the end of the course you will:

  1. Understand about IT Service Management best practices, generic concepts, and key principles of ITIL process model 2011.
  2. Be trained to pass the final exam and become certified ITIL professionals.
  3. Develop comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement.
  4. Be an expert in applying ITIL tools, techniques and concepts in improving efficiency and effectiveness in business for optimizing customer experience.
  5. Learn how to apply lean principle to automate standard tasks that will result in improving ITSM processes.
  6. Learn how to reduce cost by centralizing activities and teams implementing fit-for purpose and fit-for-use processes.

Course Description

The purpose of the course is to help you become qualified and certified ITIL professionals and enjoy great career prospects in the international market. The course is designed to be compact 16 hours live online classes where students are taught the basic principles of ITILs as well as live scenarios and implementations. We have classes on the weekdays and over the weekends for working students. New batches start every month and are conducted in morning, evening, and full-day classes to suit your schedule.


1Day 1 (4 Hours)
Day 1 introduces the students to the concept, Service Management Lifecycle, Principles of service management, Processes, The ITIL® Service lifecycle
Learning unit 2 Service Strategy
2 Day 2 (4 Hours)
Recapitulating materials studied in Day 1 and in addition,Recap of day one and review of the quiz
Recap of day one
Learning unit 3 – Service Design
Learning unit 4 – Service Transition(Part 1)
3 Day 3 ( 4 Hours)
Revising Day 2
Learning unit 4 – Service Transition(Part 2)
Learning unit 5 – Service Operation
4 Day 4 (4 Hours)
Recap of Day 3
Learning unit 6 – Continual Service Improvement
Learning unit 7 – Exam prep and Simulation Exam sand discussion of the exams.s

About the Exam & Certification

The ITIL Foundation certification exam is a one hour, multiple choice exam. There are 40 questions, with each question carrying 1 mark. The minimum pass mark is 65%, which is a minimum score of 26 out of 40. Participants of our Live online classroom training will receive the online web proctored exam voucher. Once they have completed the course they can take up the exam at using the anytime anywhere exam voucher.


1 Is exam fee included in the course fee?
Yes the exam fee is included in the course fee. What’s more, we also have a money back guarantee incase our students don’t clear the ITIL Foundation exam.
2 What is a Live Online training /Live Virtual classroom? Is it a classroom training?
LVC or Live Virtual Classroom training for ITIL is a live training conducted via online live streaming of a class. LVC is run by ITIL certified trainer with over 15 years of work experience in the domain and training. The class attended by the global audience can enrich your learning experience.
3 Who delivers the training?
This training is delivered by experts and thought leaders in the ITSM space. All our trainers are accredited trainers with a minimum of 15 years of experience in this field
4 What certification do I get post the training?
You get the official Axelos ITIL Foundation certification.
5 What devices can I take the training.
You can take the ITIL Foundation certification course on your lap tops, PCs, Tablets as well as smart phones. All you need is a reliable internet connection.
6 What if I miss a class
What if I miss a class You will never lose any lecture. You can choose either of the two options: 1. View the recorded session of the class available in your LMS. 2. You can attend the missed session, in any other live batch
7 What is the schedule of the classes and how many ours in a week
Depending on the batch you select, Your Live Classes will be held either over 2 weekends or over 4 days during the weekdays. It would typically be 5 hours of effort every day. This includes the live training as well as assignments.
8 What if I have more questions?
You can give us a CALL at ___________ OR email at ___________
9 Do you have physical classroom
All our open house batches are Online live instructor led interactive sessions. We can organize for a physical classroom session in your organization if required.
10 Who delivers the training?
All our instructors are working professionals from the Industry and have at least 10-12 yrs of relevant experience in various domains. They are subject matter experts and are trained by Edureka for providing online training so that participants get a great learning experience.
11 What are the payment options?
You can pay by Credit Card, Debit Card or Net Banking from all the leading banks, we use PAYPAL as our payment gateway.
There are no Pre-requisites for the ITIL Foundation certification course
ITIL® is considered one of the top 10 certifications in the IT space ITIL has a global adoption with over 10,000 companies and organizations that have adopted ITIL® which means there is no shortage of job opportunities for ITIL certified people.

About WorldLearnsHere.com

World Learns Here is one of the most comprehensive virtual classroom and self learning portal in Project, IT service, and Quality management for the working professional world over. . Visit our website www.WorldLearnsHere.co.uk for more.

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